Automated reminders reduce no-shows by up to 70%. Addagio sends WhatsApp or SMS reminders before each appointment — no manual effort needed.
How it works
A customer books an appointment
Addagio automatically schedules a reminder
The reminder is sent X hours before the appointment (you choose)
Customer gets a WhatsApp or SMS with booking details + cancel/reschedule link
Setup
Step 1: Go to Dashboard → Settings → Automation
Toggle on "Booking Reminders".
Step 2: Configure timing
Choose when to send reminders:
1 hour before — urgent nudge
2 hours before — gives time to prepare
12 hours before — evening reminder for morning appointments
24 hours before (recommended) — standard best practice
48 hours before — for longer lead times
Step 3: Choose channel
WhatsApp (recommended) — 98% open rate, free for you
SMS — reliable fallback, uses Twilio credits
Both — sends WhatsApp first, SMS if WhatsApp fails
What the reminder includes
Business name
Service booked
Date and time
Location/address
Link to cancel or reschedule (if allowed)
Link to add to calendar
Reminder timing examples
| Booking time | Reminder (24h before) |
|---|---|
| Tomorrow 10:00 AM | Today 10:00 AM |
| Tomorrow 3:00 PM | Today 3:00 PM |
| Friday 9:00 AM | Thursday 9:00 AM |
Results you can expect
40-55% fewer no-shows with WhatsApp reminders
20-30% fewer no-shows with SMS only
70%+ reduction when combined with deposits
Cost
Automated reminders are included in all plans. WhatsApp delivery is free. SMS delivery requires Twilio credits (typically $0.01-0.05 per message depending on country).