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Marketplace

Reviews on the marketplace

Marketplace Reviews


Reviews are one of the most important factors in marketplace ranking and customer trust.


How reviews work


  • A customer books through your Addagio page
  • After the appointment/service is completed, they receive an email asking for a review
  • They rate you 1-5 stars and optionally leave a comment
  • The review appears on your marketplace listing

    • Review policy


  • Only verified bookings can leave reviews (prevents fake reviews)
  • Reviews cannot be deleted by the business owner
  • You can respond to any review (public response)
  • Reviews older than 2 years are weighted less in your overall rating
  • Inappropriate reviews can be reported for moderation

    • Tips for getting more reviews


  • Deliver great service — obvious but most important
  • Ask at the right time — Addagio automatically sends a review request email after completion
  • Make it easy — the email has a one-click star rating
  • Respond to all reviews — shows future customers you care
  • Don't incentivize — offering discounts for reviews violates our policy

    • How reviews affect ranking


    Businesses with more reviews and higher ratings appear higher in marketplace search results. A business with 4.8 stars and 50 reviews will rank above one with 5.0 stars and 2 reviews (more data = more trust).


    Responding to negative reviews


  • Stay professional and empathetic
  • Acknowledge the issue
  • Offer to resolve it offline
  • Don't argue publicly

    • A thoughtful response to a negative review can actually improve your reputation.

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