AddagioHelp
Technical

Set Up WhatsApp Booking & Reminders


WhatsApp messages have a 98% open rate — compared to 20% for email. Here's how to enable WhatsApp for your bookings.


What WhatsApp does for your business


  • Booking channel — customers can complete bookings via WhatsApp
  • Confirmations — instant WhatsApp message when someone books
  • Reminders — automatic 24-hour reminder before appointments
  • Reduces no-shows — businesses report 40-55% fewer no-shows with WhatsApp reminders

    • How to enable


    Step 1: Go to Dashboard → Settings → Notifications


    Turn on "WhatsApp Notifications" toggle.


    Step 2: Verify your phone number


    Enter your business WhatsApp number. We'll send a verification code.


    Step 3: Choose what to send


  • Booking confirmation — sent immediately when a booking is made
  • 24h reminder — sent 24 hours before the appointment
  • 2h reminder (optional) — sent 2 hours before

    • Step 4: Customize messages (optional)


    Default messages include:

  • Business name
  • Service booked
  • Date and time
  • Address/location
  • Cancel/reschedule link

    • For customers booking via WhatsApp


    When "WhatsApp" is enabled as a booking channel, customers see a WhatsApp option during the booking flow. They're directed to your WhatsApp number with a pre-filled message containing their booking details.


    SMS fallback


    If WhatsApp delivery fails, the system automatically falls back to SMS (via Twilio). This ensures your customers always receive their confirmations and reminders.


    Pricing


    WhatsApp notifications are included in all plans at no extra cost. SMS fallback uses your Twilio credits if configured.

    whatsappnotificationsreminderssmsmessages

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