As a customer, you can view, cancel, and reschedule all your Addagio bookings from one page: addagio.io/my-bookings.
How to access your bookings
When you make your first booking on Addagio, an account is automatically created using your email address. To access your bookings:
Go to addagio.io/login
Enter the email address you used when booking
You will receive a magic sign-in link (no password needed)
Click the link in your email to sign in
You will be redirected to your My Bookings page
You can also find a link to manage your bookings in every confirmation email you receive from Addagio.
The My Bookings page
Your bookings are split into two sections:
Upcoming -- Bookings with status PENDING or CONFIRMED. These are your active, future appointments.
Past -- Bookings with status COMPLETED or CANCELLED.
Each booking card shows:
The vendor's business name and logo
Your booking reference code (e.g., "BK-7X3M9A")
The appointment date and time
The services you booked
The current status (pending, confirmed, completed, or cancelled)
Cancelling a booking
You can cancel any booking that has a PENDING or CONFIRMED status:
Find the booking in your "Upcoming" section
Click the red "Cancel" button
Optionally enter a reason for cancellation
Click "Confirm cancel"
After cancelling:
The booking status changes to CANCELLED
The vendor receives a cancellation email and SMS
You receive a cancellation confirmation email and SMS
The page refreshes to show the updated status
Cancellation does not require the vendor's approval. It takes effect immediately.
Rescheduling a booking
You can reschedule any booking with PENDING or CONFIRMED status:
Find the booking in your "Upcoming" section
Click the coral "Reschedule" button
Pick a new date using the date picker (only future dates are allowed)
Pick a new time
Click "Confirm reschedule"
After rescheduling:
The booking date and time are updated
The vendor receives a reschedule notification (email and SMS)
You receive a reschedule confirmation (email and SMS)
The page refreshes to show the new date/time
Note: The reschedule does not currently check availability. If the new time conflicts with another booking, the vendor may contact you to find a different time.
Leaving a review
After a booking is marked as COMPLETED, a "Leave review" link appears on the booking card. Click it to rate your experience and leave feedback for the business.
Rebooking
Past bookings show a "Rebook" link that takes you directly to the vendor's booking page so you can quickly book again.
Important notes
You must be signed in as a customer. If you are logged in as a vendor or admin, the page will show a message directing you to the appropriate dashboard instead.
Your bookings are looked up by your email address. All bookings made with the same email are consolidated under your account.
The cancel and reschedule APIs verify your identity using your reference code and email address -- no additional authentication is needed beyond being logged in.