No-shows cost your business time and money. Addagio provides tools to minimize them and handle them professionally when they occur.
Preventing no-shows
Automated reminders — Addagio sends automatic reminder emails to clients:
Deposit requirements — Requiring a deposit at booking time significantly reduces no-shows. Even a small deposit (20-30% of service price) creates financial commitment.
Confirmation requests — Enable "Confirm attendance" emails that ask clients to actively confirm they're still coming, 24-48 hours before the appointment.
Marking a no-show
When a client doesn't show up:
No-show policies
Set up your no-show policy in Settings → Booking Policies → No-Shows:
Late cancellation fee — Charge a fee if the client cancels within your policy window (e.g., less than 24 hours before). You can charge the full service price or a percentage.
Deposit forfeiture — If a deposit was collected, specify whether it's forfeited on no-show.
Strike system — After a set number of no-shows, automatically require full prepayment from that client for future bookings, or block them from booking altogether.
Client communication
When you mark a no-show, you can optionally send the client an automated email that:
Tracking patterns
Your dashboard analytics show no-show rates over time, broken down by:
Use this data to identify and address patterns.