No-shows cost your business time and money. Here is how Addagio handles them.
Marking a no-show
When a customer does not show up for their appointment:
Currently, the vendor dashboard status actions allow you to Confirm, Mark Completed, Cancel, or Reschedule a booking. The NO_SHOW status exists in the system and is visible in the bookings list, but it is typically set from the admin panel.
Preventing no-shows
Addagio offers automated reminders to reduce no-shows:
SMS reminders -- When the customer provides a phone number, they receive an SMS confirmation immediately after booking. You can also set up automated reminders via WhatsApp or SMS before the appointment.
Email confirmation -- Every customer gets an immediate email confirmation with all booking details and a link to manage (cancel or reschedule) their booking.
Customer accountability -- Customers can manage their bookings at addagio.io/my-bookings. If their plans change, they can cancel or reschedule themselves instead of just not showing up.
Tracking no-shows
No-show bookings appear in your bookings list with a gray "no show" badge. You can filter by the NO_SHOW status to see all no-shows and identify patterns.