AddagioHelp
Account

Delete Your Account


Here is what happens when you delete your Addagio account and how to do it.


Before you delete


Consider these alternatives first:


  • Deactivate your page — Set isActive to false from Dashboard → Settings. Your page goes offline but all data is preserved. You can reactivate anytime.
  • Downgrade to Starter — The Starter plan has no monthly fee. You keep your page and only pay 5% per booking.

    • What gets deleted


    Deleting your account permanently removes:


  • Your vendor profile and all settings
  • All booking history and customer records
  • Services, service categories, and pricing
  • Staff members and their schedules
  • Locations and working hours
  • Theme customizations and custom CSS
  • Portfolio items and product listings
  • QR codes and scan history
  • Reviews received
  • Team invites and team member connections
  • Support tickets

    • What is NOT deleted


  • Your Stripe account and payment history (managed separately by Stripe)
  • Emails and WhatsApp messages already sent to customers
  • Google Calendar events that were already synced
  • Your Google or social login account

    • How to delete


  • Go to Dashboard → Settings
  • Scroll to the bottom (Danger Zone)
  • Click "Delete Account"
  • Confirm by entering your password

    • Your page goes offline immediately. Data is permanently deleted after a 14-day grace period. During the grace period, contact hello@addagio.io to restore your account.


    Active subscriptions


    If you have a paid plan:

  • The subscription is cancelled immediately
  • You will not be charged again
  • No prorated refund for the current billing period
  • Pending Stripe payouts will still be sent to your bank

    • Pending bookings


    Upcoming confirmed bookings are automatically cancelled. Customers receive cancellation emails. Payments are automatically refunded.

    Previous

    ← Account Settings

    Next

    Partner Program — Get Free Months →

    deleteremovecloseaccount

    Related Articles

    Account Settings

    Account

    Your account settings are split across several tabs in the dashboard. Here is what each field does and where to find it....

    Partner Program — Get Free Months

    Account

    Add a backlink to Addagio on your website or Google Maps listing and get free months on the Pro plan. The more prominent...

    Custom Domain Setup

    Account

    Use your own domain for your booking page instead of the default `addagio.io/book/your-slug` URL. Customers see your bra...